The Privacy Policy is part of the General Conditions that govern this Website.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the Protection of Personal Data (General Data Protection Regulation), as well as the current state regulations on the matter, we inform you of the following:
Who is the Data Controller?
Name of the person in charge: Ivaylov Dental Clinic.
Address: Balcón de Finestrat, Av. de Granada, 6, Local 5, 03509 Finestrat, Alicante.
Telephone: 613 05 58 35
Email: administracion@ivaylovclinicadental.com
Contact details for Data Protection Officer:
Name and surname : Ivaylov Dental Clinic.
Contact email: administracion@ivaylovclinicadental.com
You can contact us in any way.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you check it periodically.
If you belong to any of the following groups, please refer to the drop-down information:
PATIENTS
For what purposes will we process your personal data?
- Provision of medical-health services.
- Provide you with information about your test results, as well as any other medical tests.
- Control of access, stay and stay in our facilities.
- Administrative management
What is the legitimacy for the processing of your data?
The Legal Basis for processing medical health data is set out in the Patient Autonomy Law 41/2002 of 14 November “Patient Autonomy Law and Rights and Obligations in terms of clinical information and documentation”. Also the execution of a contract for medical-health services.
Compliance with a legal obligation
Within the framework of Health and Tax inspections, access to health data by the competent authorities is protected by Royal Legislative Decree 8/2015, of 30 October, which approves the revised text of the General Social Security Law, as well as in Laws 33/2011. of 4 October, General of Public Health and 14/1986, of 25 April, General of Health.
Similarly, access by duly authorised healthcare personnel, and within the framework of their inspection functions, is protected by Law 41/2002 on Patient Autonomy.
How long will we keep personal data?
We inform you that based on article 17 of Law 41/2002. The conservation of the Clinical Documentation will be kept for at least 5 years, counted from the date of discharge from each care process and for the period that a judge or court may require.
To whom will your data be communicated?
You are informed that your data will be communicated to the Regional Health Services and Collaborating Entities of the S.S. that by legal obligation must access the data for the correct provision of medical-health care.
If the health care is provided on the basis of agreements with Insurance Companies or under the protection of policies or coverage of which you, as a patient, are a beneficiary, the ENTITY may provide information on the services provided, including personal data, that is requested by the insurers or entities under whose coverage the care is provided. as they are essential for such coverage and billing.
Likewise, in those cases in which, due to their processing, the use of prostheses or some other specific surgical material is necessary, their personal data may be communicated to the supplier entities, solely and exclusively, for this purpose.
WEB CONTACTS, EMAIL and APPOINTMENT
What data do we collect through the Web?
We may process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.
For what purposes will we process your personal data?
- To respond to your queries, requests or requests.
- To manage the requested service, respond to your request, or process your request.
- Information by electronic means, which deal with your request.
- Commercial or event information by electronic means, provided that there is express authorisation.
- Carry out analysis and improvements on the website, about our products and services. Improve our business strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where it is necessary to fill in a form and click on the send button to make a request, the completion of the same will necessarily imply that they have been informed and have expressly given their consent to the content of the clause attached to said form or acceptance of the privacy policy.
All our forms have the * symbol in the mandatory data. If you do not provide these fields, or do not tick the checkbox of acceptance of the privacy policy, the sending of the information will not be allowed. It usually has the following formula: “□ I have read and accept the Privacy Policy.”
NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the website, it is possible to subscribe to the Newsletter, if you provide us with an email address, to which it will be sent.
We will only store your email in our database, and we will proceed to send you emails periodically, until you request to unsubscribe, or we stop sending emails.
You will always have the option to unsubscribe, in any communication.
For what purposes will we process your personal data?
- Manage the requested service.
- Information by electronic means, which deal with your request.
- Commercial or event information by electronic means, provided that there is express authorisation.
- Carry out analyses and improvements in the sending of mailings, to improve our commercial strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.
If you do not tick the privacy policy acceptance checkbox, the information will not be allowed to be sent. It usually has the following formula: “□ I have read and accept the Privacy Policy.”
WIFI USERS
What data do we collect through this service?
We may process your assigned IP, connection sessions, pages visited, operating system, browser you use, and connection duration.
For what purposes will we process your personal data?
- To provide you with the requested WiFi service.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: They must complete the corresponding form in order to access the service. All our forms have the * symbol in the mandatory data. If you do not provide these fields, or do not tick the checkbox to accept the privacy policy, access to the service will not be allowed. It usually has the following formula: “□ I have read and accept the Privacy Policy.”
CLIENTS
For what purposes will we process your personal data?
- Preparation of the budget and monitoring of it through communications between both parties.
- Information by electronic means, which deal with your request.
- Commercial or event information by electronic means, provided that there is express authorisation.
- To manage the administrative, communications and logistics services carried out by the Data Controller.
- Invoicing and declaration of the appropriate taxes.
- Carry out the corresponding transactions.
- Control and collection procedures.
QUALITY SURVEYS
For what purposes will we process your personal data?
- Assess the degree of quality in the service provided
- Improve the services offered, by virtue of quality compliance
What is the legitimacy for the processing of your data?
The legal basis is the respondent’s express consent.
SUPPLIERS
For what purposes will we process your personal data?
- Information by electronic means, which deal with your request.
- Commercial or event information by electronic means, provided that there is express authorisation.
- To manage the administrative, communications and logistics services carried out by the Data Controller.
- Carry out the corresponding transactions.
- Invoicing and declaration of the appropriate taxes.
- Control and payment procedures.
What is the legitimacy for the processing of your data?
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.
SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?
- To respond to your queries, requests or requests.
- To manage the requested service, respond to your request, or process your request.
- Engage with you and build a community of followers.
What is the legitimacy for the processing of your data?
The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies (we recommend that you consult the privacy policy of the Social Network that corresponds in each case).
How long will we keep personal data?
We can only consult or unsubscribe your data in a restricted way when you have a specific profile. We will treat you for as long as you allow by following us on social media, being friends, or liking, following, or similar buttons.
Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user on the social network itself.
JOB SEEKERS
For what purposes will we process your personal data?
- Organization of selection processes for the hiring of employees.
- To summon you for job interviews and evaluate your application.
- If you have given us your consent, we may give it to collaborating or related companies, with the sole purpose of helping you find employment.
How long will we keep personal data?
We also inform you that one year after receiving your curriculum vitae, we will proceed with its safe destruction.
What is the legitimacy for the processing of your data?
The legal basis is your unequivocal consent, when sending us your CV.
Do we include personal data of third parties?
No, as a general rule we only process the data provided by the holders. If you provide us with data from third parties, you must, in advance, inform and request their consent from said people, or else you exempt us from any liability for non-compliance with this requirement.
And data on minors?
We do not process data of children under the age of 14 without the consent of a parent or legal guardian. Therefore, please refrain from providing them if you are not that age or, where appropriate, from providing data from third parties who are not of that age. Ivaylov Dental Clinic disclaims any liability for non-compliance with this provision.
Will we make communications by electronic means?
They will only be carried out to manage your request, if it is one of the means of contact that you have provided us.
If we carry out commercial communications, they will have been previously and expressly authorised by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.
To whom will your data be communicated?
Your data will not be transferred to third parties, unless legally obliged. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial institutions for the collection of the service provided or product acquired, as well as to the data processors necessary for the execution of the agreement.
In the event of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.
When we order them to do so, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a contract for the provision of services that obliges them to maintain the same level of privacy as us.
If you are a patient, we may communicate your data to the Regional Health Service and collaborating entities of the Social Security by legal obligation. Also to the Insurance Companies that it has contracted. You can find more information in the “Patients” section.
Any international transfer of data when using American applications will be adhered to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies on privacy.
What rights do you have?
- To know if we are processing your data or not.
- To access your personal data.
- To request the rectification of your data if they are inaccurate.
- To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent given.
- To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
- To port your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new manager you appoint. It is only valid in certain cases.
- To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not attended you correctly.
- To revoke consent to any processing to which you have consented, at any time.
If you modify any data, we appreciate it if you could let us know so that we can keep it updated.
Do you want a form for the exercise of Rights?
We have forms for the exercise of your rights, you can request them by email to administracion@ivaylovclinicadental.com or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties. These forms must be electronically signed or accompanied by a photocopy of the ID card.
If you are represented by someone, you must attach a copy of your ID card, or sign the document with your electronic signature.
The forms can be submitted in person, sent by letter or by mail to the address of the Data Controller at the beginning of this text.
How long does it take to respond to the Exercise of Rights?
It depends on the law, but at most within one month from your request, two months if the issue is very complex, and we will notify you if we need more time.
Do we process cookies?
You can consult the cookie policy at the corresponding link from the beginning of our website.
How long will we keep your personal data?
Personal data will be kept for as long as you remain linked to us.
Once you are unlinked, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them in accordance with the limitation period for legal actions.
The processed data will be kept as long as the legal periods referred to above do not expire, if there is a legal obligation to maintain it, or if there is no such legal period, until the interested party requests its deletion or revokes the consent granted.
We will keep all information and communications related to the provision of our service, for the duration of the warranties of the same, to attend to possible claims.
SERVICES OFFERED BY THIRD PARTIES ON THIS WEBSITE.
To provide services strictly necessary for the development of our activity, the following providers https://ivaylovclinicadental.com/ used under their corresponding privacy conditions.
Hosting: Hostinger
Web platform: WordPress.Org
Web Topic: Generate Press
Courier and newsletter services: Sendinblue
Chat: Whatsapp
Privacy of tracking sources used on this site: Google (Analytics) and Google Ads.
Sendinblue: used to automate commercial information newsletters and send advertising of the products and/or services offered on the website to the email address of the data subject. For more information about its privacy policy, you can visit https://es.sendinblue.com/legal/privacypolicy/
WhatsApp: Tool used for communication with users, buyers, customers and participants through the company WhatsApp Ireland Limited (for those located in Europe), can be contacted through the link https://www.whatsapp.com/contact/?subject=messenger and its privacy policy can be seen in https://www.whatsapp.com/legal?eea=1#privacy-policy
In https://ivaylovclinicadental.com/, we also study your users’ preferences, demographics, traffic patterns, and other information together to better understand who makes up our audience and what they need. Tracking our users’ preferences also helps us show you the most relevant advertisements.
In specific cases, THE WEBSITE MANAGER may use applications or tools that have not been included or named in this list, the above because it is a better option that contributes to the performance of a certain task; if this happens, THE WEBSITE MANAGER will notify its users, clients or participants of this situation, as the case may be.
The user and, in general, any natural or legal person, may establish a hyperlink or technical linking device (for example, links or buttons) from its website to https://ivaylovclinicadental.com/ (the “Hyperlink“). The establishment of the Hyperlink does not imply in any case the existence of a relationship between https://ivaylovclinicadental.com/ and the owner of the site or web page on which the Hyperlink is established, nor the acceptance or approval by https://ivaylovclinicadental.com/ of its contents or services. In any case, https://ivaylovclinicadental.com/ reserves the right to prohibit or disable at any time any Hyperlink to the Website.
DO YOU NOT WISH TO RECEIVE COMMERCIAL INFORMATION FROM US OR DO YOU WISH TO REVOKE YOUR CONSENT?
In accordance with the provisions of Law 34/2002, of 11 June, on Information Society Services and Electronic Commerce, you can oppose as a user the use of your information for advertising purposes, market research or the development of satisfaction surveys at any time, as well as revoke your consent at any time (without retroactive effect).
To do this, you will need to send an email to the address administracion@ivaylovclinicadental.com. If you have received advertising by email, you can also object from that email by clicking on the link included in it by following the instructions provided. Another simpler way would be to log in to your user account and select the appropriate options.
Please note that our systems may require a period of time that in no case will exceed 48 hours for your opposition or revocation to become effective, it being understood that during this period of time you may continue to receive messages.
In relation to the management of the data associated with the social profiles of THE WEBSITE MANAGER, the exercise of the right of access will depend on the functionality of the social network and the possibilities of access to the information of the users’ profiles. With regard to the rights of access and rectification, we recommend that this can only be satisfied in relation to information that is under the control of the company.
In addition, you can stop interacting, following or receiving information from the company’s social profiles, delete content that no longer interests you or restrict who you share your connections with, through the mechanisms stipulated in the different social networks.
The user will be able to access the privacy policies of each Social Network, as well as configure their profile to guarantee their privacy. THE WEBSITE MANAGER encourages users to familiarize themselves with the terms of use of the various social networks before starting to use them.
Facebook: https://www.facebook.com/help/323540651073243/
Youtube: http://www.google.es/intl/es/policies/privacy/
Twitter: https://twitter.com/privacy
PERSONAL DATA CAPTURE SYSTEMS AND THEIR PURPOSE
1) Cookies: When the user registers or browses this website, “cookies” are stored. The user can consult the cookies policy at any time for more information on the use of cookies and how to disable them.
2) Chat system: users will be able to ask their questions through the chat offered on the website and managed by Whatsapp.
3) Subscription to the newsletter: the user may register on the subscription list managed by Sendinblue by filling in their name and email.
4) Contact form for the quote request: any user can request a quote after filling in name, email, monthly quote, and website for which you want to request a quote.
5) Tracking systems used on this site: Google (Analytics and Tag Manager), https://ivaylovclinicadental.com/ also study the preferences of its users, their demographic characteristics, their traffic patterns, and other information in the aggregate to better understand who constitutes their audience and what they need. You can find out about the general privacy policy of Google services here.
Digital Medical Record
To make the patient’s diagnosis and treatment processes more efficient, the Owner offers a Digital Medical Record (“HCD”) service. The HCD contains personal data generated by present and past clinical events concerning the data subject.
The HCD contains, for example, hospital records, emergency reports, discharge letters, results of laboratory and radiology tests, or reports of outpatient specialist visits.
The data contained in the HCD may be consulted by other health professionals working with the Data Controller, but only if necessary in the interest of the user.
The user always has the right to:
to. To know the subjects who have accessed their HCD;
b. Revoke your consent to HCD;
c. Request the concealment/deletion of specific information about your health in the HCD, or revoke previous requests for data hiding/deletion; and
d. Contact the Data Controller or, in the absence of a satisfactory response, the Personal Data Protection Authority, in the event of a complaint.
Additionally, you can learn how Google uses information from websites or apps that use its services here.
You can also see the activity that Google keeps and delete what interests you from here.
Tracking our users’ preferences also helps us show you the most relevant advertisements through the use of Google’s Google Adwords product. According to Google’s privacy policy, they do not collect personal data. However, if you do not want us to use Google’s “remarketing” tools, you can disable this option by modifying the appropriate settings here: https://adssettings.google.com/
More information on how Google uses cookies in advertising: https://policies.google.com/technologies/ads?hl=es
Likewise, we would like to inform you that for customer acquisition we use the Facebook Ads advertising platform so that when generating an ad, the audience can be segmented by place, demographics, interests, etc. so the data obtained by this platform would be subject to this privacy policy from the moment the user accepts the cookies and privacy policy.
We will not share, sell, rent your personal information with other parties. We may share certain information with authorized third-party service providers necessary to provide some services.
SOCIAL PLUGINS
On our website we offer links and services related to the various social networks (e.g. Facebook “Likes”). If you are a member of a social network and click on the corresponding link, the social network provider may link your profile data with the information about your visit to that website.
It is therefore advisable to inform you about the functions and policies on the processing of personal data of the respective social network, if you access one of our websites with one of your profiles on social networks or share information through them.
You can access the privacy policies of the different social networks at any time, as well as configure your profile to guarantee your privacy. We encourage you to familiarize yourself with the terms of use of such social networks before you start using them:
Facebook: https://www.facebook.com/help/323540651073243/
Youtube: http://www.google.es/intl/es/policies/privacy/
Twitter: https://twitter.com/privacy
CHANGES TO THIS PRIVACY POLICY
THE WEBSITE MANAGER reserves the right to modify this policy to adapt it to new legislation or jurisprudence as well as industry practices. In such cases, the Provider will announce the changes introduced on this page with reasonable notice of their implementation.
